The work
Service engineers look for answers across vendor manuals, site information and work history. Useful retrieval depends on identifying the right equipment and situation, as well as finding a matching passage.
My contribution
I am scoping a focused feasibility study with Automatic Signal around information support for service technicians. The work connects the intended service questions, available documentation and specialist review to a practical evaluation plan. Security and privacy are part of that design.
Present status
The study is in progress. Representative fault records and practitioner evaluation are still needed to establish value. This is research scoping, not a deployed assistant or evidence of faster fault resolution.